Quality Driven Relationships

Explore a metric-driven methodology to systematically improve professional relationships and interactions in project-driven environments. Client feedback reveals success criteria from other's perspectives, giving a more complete picture of mutual success. The tools and techniques in this month’s Lunch & Learn presentation come from 9 years of research with project-delivery organizations. Understand how feedback is about the person giving it, and how to design a feedback process specifically for the benefit of the person providing the feedback. Attendees will walk away understanding the value of measuring performance in their professional relationships. Case studies presented will highlight how A/E organizations effectively employing continuous feedback loops have increased proposal win rates by 50%, turned around a failing $45 million contract in four months, and established higher fees based on demonstrated service successes.

SPEAKER:  Ryan Suydam
Trained as an architect, in 2004 Ryan Suydam co-founded the Client Feedback Tool (www.clientfeedbacktool.com), a cloud-based feedback management program designed specifically for project-driven professional services firms.  He helps A/E/C firms worldwide develop effective client experience management strategies and feedback programs that drive real, actionable results. Ryan speaks at events across the industry.  Based in Raleigh, NC, he welcomes your questions or comments at 919-882-3843 or [email protected].Participants are asked to bring their own brown bag lunch. Free for SMPS members!

**THIS MONTH LUNCH IS ON US!  SMPS will provide lunch for all attendees.  Registration is free for SMPS members!**

Sponsorship Opportunities Available!
Contact [email protected]

Mahalo to our sponsors:

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Founded in 1973, SMPS represents a dynamic network of 6,000+ marketing and business development professionals from architectural, engineering, planning, interior design, construction, and specialty consulting firms located throughout the United States and Canada. The Society and its chapters benefit from the support of 3,700 design and building firms, encompassing 80% of the Engineering News-Record Top 500 Design Firms and Top 400 Contractors.  SMPS' mission is to advocate for, educate, and connect leaders in the building industry. SMPS' vision is for premier professional service firms to recognize SMPS as their most trusted resource for building business and achieving success. Follow us on Twitter @SMPSHawaii and Like us on Facebook at www.facebook.com/smpshawaii.

COPYRIGHT NOTICE
Presentations at all SMPS Hawaii events are subject to US and international copyright laws. Unauthorized videotaping or recording of SMPS Hawaii events is prohibited.